1. HOW TO PURCHASE

Purchase in our shop is ver easy: you have to choose the article, and then you must click the button "Add to basket" (trolley icon) and then process your order.

In this process, the system will ask you to register in our web. Do it if you want to process your order.

After creating the USERNAME and the rest of your account details, you will have to enter your billing address and the delivery address, in the event that they are not the same.

Once you have filled in all the information needed and after adding a valid address, you will have to select a means of transport.

ASM and its subordinate, are the courier agencies we always work with, EXCEPT if the shipping dimensions (weight and/or cubic capcity) of an order are elevated, since the only courier will be TXT, due to it is the agency we have designateed for this kind of shipments. 

NOTE: if you have chosen the option, STORE PICK UP, the handling and  freight charges will not be charge. The only tax you will have to pay is the VAT or the predifined tax each country / region/state has.

To complete the process, you will have to choose a payment method. Select the best option for you to validate the order.

If it is the case you have chosen bank transfer, the details of the bank branch, number and name account are the following ones:

Bank branch: "BANCO BILBAO VIZCAYA ARGENTARIA, S.A                                                      

Name account: "SOLAGUNA SL"                                                                                                   

Nº Account: 0182-0641-42-0201562504 

If you have not chosen the previous method of

payment, you can also do the payment by means of TPV, with your credit card, needing the number and data from it. 

As a last method, You can place an order on the website and pick up at the store immediately. It will be avoided the commissions receivable (visa, mastercard) and freight charges.

Finally, to have your order,  you will have to wait to be informed that your order has been sent (except "store pick up") with all the information needed about the parcel and shipment. In the case of bank transfers, the payment is always "frozen, but not available"  until 12 hours have gone by. From that moment, the status of your order will be "ACCEPTED PAYMENT", afterwards it will be replaced by "in transit" or "cancelled" if there has been any problem.

If it is more convenient, you can also place your order by calling the number: 0034 941 385 013

In order to pay your purchases by TPV payment, you will use any Visa or Mastercard-Eurocard credit cards. We guarantee you that all the transactions done in lagunasport.com are 100% safe. All the transactions and deals which involve the transfer of personal or bank data are done using a safe and reliable environment. Lagunasport.com uses a server based on standard security technology SSL (Secure Socked Layer). All the information that you send us will travel encrypted through the net.

 Likewise, all the data from your credit card are not registered in any database, but they directly go to TPV (terminal point of sale).

Paying by VISA or MASTERCARD credit card, you will be always asked for the same data: card number, expiry date and Card Validation Code (CVC - the last three digits after the card number on the back of the card VISA or MASTERCARD), offering more guarantees in the security of any transaction.